iOS Install / Uninstall

Create a new account before installing the filter or use an old iPhone ID if transferring. click here for more info. 

1. Installation Requirements

• iOS 15.0+ (except 15.1).

• Stolen Device Protection: Must be OFF (Settings > Passcode) If ON, users must wait one hour before disabling Find My, delaying installation.

• iCloud credentials must be accessible.

• No other MDM, VPN, DNS, or Proxy profiles.

• Home Button (iPhone 8 or older) must be fully functional.

• The charging port must work.

• Sufficient storage available.

• The Hotspot must be OFF

• iOS 16 - 16.5 & iOS 18: Passcode must be turned off before installation (Settings > Face ID & Passcode). 

• Computer with iTunes installed.

2. Warnings & Caution

• Music: Transferred music from a computer will be deleted—back up beforehand.

• Apple Wallet: Cards will be lost if the passcode is removed, even if not required by iOS.

• Shared Albums: May disappear; restore them via Settings > [User Name] > iCloud > Photos > Shared Albums → Toggle OFF & ON.

• Home Screen: Apps may be rearranged but can be restored manually.

• Home Button: Must function properly for installation on devices that require it.

Caution: The virtual accessibility home button does not replace a physical Home button

3. Step-by-step Installation

1. Disable Find My – Requires the user’s iCloud credentials.

2. Create an Account – On the portal, select Open Account. Enter the link code, security PIN, and user info. Have the user accept the terms, then submit.

3. Download the installer - here hub.tag.org you can find the latest installer.

4. Open the Installer – Access it via TAG Hub and log in (use admin.tag.org credentials).

5. Backup Option – Choose whether to back up the device (usually not needed, as it takes a long time).

6. Pair the Device – Copy the Paired Device ID from the portal and paste it into the installer.

7. Disable MDM Removal – Check this option.

8. Proceed – Click Proceed and wait for the device to reboot.

9. Finalize Setup – After rebooting, swipe up (or press the Home button on older models) and accept the profile download.

Note: This process does not include payment. The filter should be activated after installation and setup.

Note: For iOS 16.5 and older, the DNS needs to be installed separately. more info here

4. Installation Troubleshooting

• Stuck due to passcode: Use the installer to remove the filter and restart the process.

• Find My is grayed out: Ensure Location Services is allowed in Screen Time.

5. Side Effects After Installation & Fixes

• Missing Contacts:

  1. Go to Settings > [User Name] > iCloud > Photos > Shared Albums → Toggle OFF & ON.

  2. Ensure email accounts (Gmail, iCloud, Outlook, etc.) are signed in, as some contacts sync through them.

  3. Open the Contacts app to refresh.

• Apps stuck downloading (grayed out):

  1. Hold down the app > Prioritize Download.

  2. Hold down the app again > Cancel Download (Repeat if needed).

• Passcode: Should be re-enabled after installation.

• Apple Wallet: Cards can be re-added if backed up to iCloud.

• Shared Albums: Restore via Settings > [User Name] > iCloud > Photos > Shared Albums → Toggle OFF & ON.

• Apple Watch issues:

  1. In the Main tab on the portal, toggle off Whitelist Apps (Be careful: this allows new apps to open without request)

  2. Consider closing the App Store for protection.

6. Screen Time with the Filter:

• Please note that Apple Screen Time and the MB Smart filter can conflict with each other. In cases where both are active, the stricter setting will take priority.

• To avoid conflicts, we recommend disabling website and app restrictions in Screen Time and allowing MB Smart to handle the filtering. For example, if Screen Time is set to “Allowed Websites Only” (whitelist), you won’t be able to manage the whitelist remotely through MB Smart. The same applies to app ratings and other content restrictions—if both systems are used, remote adjustments via MB Smart may not work.

• However, Downtime and App Limits must still be set directly on the device, as these features are not managed by MB Smart.

7. Installing Manual DNS (Only for iOS 16.5 or Older)

1. On the portal, go to the Main tab and send Manual DNS (Pre iOS 16.5).

2. Open the email on the iPhone/iPad and click the link.

3. Allow the profile installation.

4. Go to Settings > General > VPN & Device Management and tap Install.

8. Pro Installation Steps

1. Portal:

   • Upgrade to Pro.

2. Email:

   • The customer receives an email to accept the new charge.

3. Portal:

   • Go to the Extension Tab and activate it.

4. iOS Setup:

   • Open the MB Extension app.

   • Go to Settings > Apps > Safari > Extensions and ensure MB Extension is activated.

   • Open the MB Smart app (must open in Safari).

   • Tap "Register Device Extension"—and you're all set! 

Note: The Pro extension only works through Safari, please close all other Browsers

Downgrade

• To downgrade to Basic, message #mb-smart on Slack.

9. Transferring the Filter to a New Device

iOS to iOS

1. Uninstall from the old device (see the Uninstalling section below).

2. Install on the new device using the same Device ID.

3. Follow the Installation steps, but SKIP Account Setup (since the account already exists).

4. If the old device is lost or unavailable, go to the original device’s account, find Enrollment Lock (bottom left corner), and turn it off. This will allow you to use the Device ID on a new device.

Android to iOS / iOS to Android

• The Filter itself cannot be transferred, but the payment can.

• Uninstall the filter from the old device as usual.

• Install on the new device as a completely new setup (not linked to the previous device).

• Contact MB Support via #mbsmart Slack channel to transfer the payment. Include both Device IDs (old and new) in your request.

10. iOS Uninstallation Guide:

Step 3: Remove the Filter

1. In the Portal, set Enrollment Lock to UNLOCKED and switch the filter OFF.

2. On iOS, turn off Find My and Hotspot.

3. Connect the device to a computer and open the MB iOS Installer.

4. In the installer:

   • Paste the User ID from the Portal.

   • UNCHECK Disable MDM removal.

   • SELECT Disable Supervision.

5. Select a reason for uninstallation and click Proceed.

6. Follow the installer's instructions until the removal is complete.