Mac Install / Uninstall

Create a new account before installing the filter or use an old Mac or iPhone ID if transferring. click here for more info. 

1. Installation Requirements

• The MDM for Mac requires macOS 10.15+. However, 

  • The DNS only works for Safari from version 11.0+. 

  • For Chrome, it works from 10.15+.

• Single User Only: You can have only one user on the device; all others, including guests, must be removed. 

• No other MDM, VPN, DNS, or Proxy profiles.

• Sufficient storage available.

2. Step-by-step Installation

2.1 Create an Account:

• In the portal, click "Open Account."

• Enter the link code, security PIN, and user details.

• Have the user accept the terms and submit the form.

• Locate the user in the Portal.

2.2 Enroll the Mac:

• In the Main tab, send the Mac Enrollment Profile (not the DNS profile!) to the customer’s email.

• On the Mac, open the email, download the profile, and install it via Settings > Profiles.

• Click ENROLL when prompted.

2.3 Finalize Setup:

• Delete the profile file after installation to prevent unauthorized removal.

• Enable the filter in the Portal, restart the Mac, and wait for synchronization. (May take 10-20 minutes in some cases.)

4. Installation Troubleshooting

•  Profile "Error": Unlock the enrollment twice on the MB portal and send a new profile

5. Pro Installation Steps

1. Portal:

   1. Upgrade to Pro.

2. Email:

   1. The customer receives an email asking them to accept the new charge.

3. Mac Setup:

   1. Ensure Chrome is Installed: If Chrome is missing, remove the MDM, install Chrome, and then reinstall the MDM Profile. 

   2. Go to Chrome > Extensions and make sure the MB Extension is present.

   3. Set Chrome as the default browser: Apple menu > System Settings > Desktop & Dock > Set Chrome as the Default Web Browser. 

   4. Open the MB Smart app (must open in Chrome).

   5. Tap "Register Device Extension" to complete the setup.

   6. Restrict Safari Usage:  Since Safari does not support image filtering, go to the Restrictions tab on the Portal > Safari Preferences and enable:

      1. 1. 1. 1. • "Remove Safari Images" 

                  • "Disable Safari JavaScript" 

   7. Adjust other settings as needed. 

Downgrade

• To downgrade to Basic, send a message on Slack #mb-smart.

6. Mac Uninstallation Guide:

1. MacOS:

   •  Go to System Settings > General > Device Management.

   •  Locate the profile and copy the last case-sensitive characters from the name (after:::). 

2. Portal: 

   • Click on the Main tab, and put the code you just copied into the Profile Removal Code Gen field, 

   • A removal code (all capital letters) will be generated. (If not all caps, try again.) 

3. MacOS:

   •  Inside System Settings > General > Device Management press the minus (-) button and insert the generated code. (If the Mac has a separate passcode you may need that too.)